Public offer

1. TERMS AND DEFINITIONS

1.1. For the purposes of this Agreement, the following terms and definitions have the meanings set out below:

• ‘Offer’ means this document, the Public Offer for access to the service dog training instructor course provided by the Private Enterprise ‘National School of Service Dog Training’.

• ‘Acceptance of the Offer’ means the Customer's full and unconditional acceptance of the terms of this Offer in the manner specified in clause 3 of this Offer.

• ‘Offer Agreement’ means the service agreement between the Provider and the Customer concluded through Acceptance of the Offer.

• ‘Online Course’ means a set of educational services comprising online classes, video recordings, teaching materials and consultations.

• ‘Software’ means the distance learning system with a library of Online Courses belonging to the Provider.

• ‘Register of NSHSS Instructors’ means the official list of specialists who have successfully completed training and passed the final exams at the ‘National School of Service Dog Training’.

• ‘Study pause’ means the temporary suspension of Services to the Customer at their initiative on the terms specified in clause 4.7 of this Agreement.

1.2. This Offer may use terms not defined in clause 1.1. In such cases, the term shall be interpreted in accordance with the text of this Offer. If no unambiguous interpretation is possible, the following order of reference shall apply: first, the information on the Provider's website; second, the business practices or customs established in the provision of similar educational services.

2. SUBJECT OF THE OFFER AGREEMENT

2.1. The subject of this Offer Agreement is the provision to the Customer, for a fee, of educational services in service dog training through access to the Provider's Online Course (hereinafter the ‘Service’).

2.2. The title of the Online Course, its price, the period of provision of the Services and the registration form are available at the following Internet address: https://www.dogschool-national.com/become-instructor

2.3. Information and other materials, including those on electronic media and audio and video recordings, supplied to the Customer by the Provider as part of the Services under this Agreement are the Provider's confidential information and intellectual property, intended solely for the Customer's personal use. If the Customer distributes this information, they shall be liable to the Provider for the resulting losses in the form of a penalty in the amount specified in this Agreement.

2.4. The Provider may amend the online training programme, prices and terms of this Public Offer without prior agreement with the Customer, provided that the amended terms are published on the Provider's website.

3. ACCEPTANCE OF THE OFFER AND CONCLUSION OF THE AGREEMENT

3.1. The Customer accepts the Offer by paying for the Provider's services in accordance with the terms described in Section 5 of this Offer.

3.2. The Customer's Acceptance of the Offer confirms that they have read, fully accept and understand its terms.

4. GENERAL TERMS OF SERVICE

4.1. The Provider supplies the Service to the Customer only if the following conditions are met:

4.1.1. The Customer has submitted their registration details, namely by completing the registration form at the following Internet address: https://www.dogschool-national.com/become-instructor

4.1.2. The Customer has accepted the Offer in accordance with clause 3.1.

4.2. Access to the Services is granted to the Customer in stages. The volume of learning materials and classes available to the Customer at each stage corresponds to and is directly proportional to the amount paid on time under the selected pricing plan and payment schedule.

4.3. These Services do not constitute state educational activities, are not subject to licensing, and do not involve a state final assessment, the award of any state qualification or the issue of a state-standard educational document. A Diploma or Certificate issued by the Provider confirms successful completion of studies at the ‘National School of Service Dog Training’.

4.4. The Services are deemed to have been duly provided in full if the Customer has not submitted a complaint within 3 (three) working days after provision of the services to the Customer is completed and the final document (Diploma or Certificate) is issued. In the absence of a complaint, the Services Acceptance Certificate is deemed signed and the Services duly provided.

4.5. Following provision of the Services under the Offer, the Parties shall have no claims against each other.

4.6. Service provision and consequences of non-payment. The Parties agree that the full set of educational Services under the Online Course programme (designed for 6 months) is a single, indivisible whole. Access to materials and tuition is allocated proportionally throughout the period of study and depends directly on timely payment. If the Customer fails to make the next payment by the due date under the monthly payment option, the Provider may immediately suspend the Services and restrict the Customer's access to learning materials until the outstanding amount has been paid in full. If payment is not received within 10 (ten) calendar days of the due date, the Provider may terminate this Agreement unilaterally without refunding amounts previously paid.

4.7. Study pause. The Customer is entitled to suspend (‘pause’) their studies once for personal reasons.

4.7.1. To activate a study pause, the Customer must send a written request to the Provider's manager through the official communication channels.

4.7.2. The maximum pause is 12 (twelve) calendar months from the date of activation.

4.7.3. If studies resume within this period, the Customer continues from the same module/class at which they stopped, as part of a new study group.

4.7.4. If the Customer does not resume studies after the 12-month period has expired, the option to continue from the point of interruption is cancelled and the Provider's obligations to supply the Services are deemed fulfilled. In this case, studies may be resumed only by entering into a new Agreement and paying for the entire course again from the beginning.

5. SERVICE FEES AND PAYMENT PROCEDURE

5.1. The fees for the Services are stated on the Provider's website at: https://www.dogschool-national.com/become-instructor

5.1.1. The fees may change and depend on:

– Quantitative and qualitative changes to the Online Course programme;

– The Customer's individual discount.

5.2. The Customer may pay for the Services by one of the following methods:

5.2.1. Monthly payment: the Customer pays monthly by making a 100% advance payment for each subsequent month of study.

5.2.2. Single payment: the Customer may pay the full fee for the entire course in one payment. In this case, special terms or discounts published on the Provider's website or agreed individually may apply.

5.3. Payment is made by transferring funds to the Provider's bank account by any method convenient to the Customer.

5.4. The Service is deemed paid for when the funds reach the Provider's bank account.

5.5. Refund terms in the event of early cancellation of the Services (in addition to the general rules set out in Section 9 of this Agreement):

5.5.1. Monthly payments: the refund policy applies separately to each month of study:

a) First month of study: the Customer may request a full refund of the amount paid for the first month within 14 (fourteen) calendar days of the official course start date. In this case, the full amount is refunded regardless of whether learning materials have been accessed.

b) Second and subsequent months: from the second month onwards, the Customer may request a refund for the current paid month within 7 (seven) calendar days of its payment date.

c) Deductions: when a refund request is submitted for the second or subsequent months (under clause 5.5.1.b), if the Customer has already begun using the Services for that month, the value of Services actually provided by the time of the request will be deducted from the refund, in accordance with the general policy set out in Section 9.

d) Once these periods have expired (14 days for the first month and 7 days for subsequent months), payment for the relevant month of study is non-refundable.

5.5.2. Single payment for the entire course:

If a Customer who has paid for the entire course in one payment initiates cancellation of the Services after the 14-day period from the start of studies has expired, the refund is calculated as follows:

The total cost of all complete months of study that have elapsed since the start of the course is deducted from the total amount actually paid by the Customer.

Each completed month is calculated at the Provider's standard (full) monthly rate, without the discount granted to the Customer for paying for the entire course in one payment. The discount is deemed cancelled because the Customer has not fulfilled the condition for receiving it (completion and payment of the full course).

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. The Provider undertakes to:

6.1.1. Provide the Service to an appropriate standard in accordance with the course programme.

6.1.2. Upon completion of studies and successful passing of the theoretical and practical examinations, issue the Customer with the Provider's own specialist instructor Diploma and enter the graduate's details in the official Register of Instructors of the National School of Service Dog Training (NSHSS). For those who do not pass the examination, issue the Customer with a Certificate of completion of the online specialist instructor training course at the ‘National School of Service Dog Training’.

6.1.3. Give the Customer access to the educational platform and learning materials in accordance with the Online Course programme published on the Provider's website. The programme includes theoretical and practical modules, online lectures, video recordings, teaching materials and consultation sessions, the timetable for which is communicated to the Customer through their account area or by another means.

6.1.4. In addition to online classes, the Provider may hold classes in its own teaching rooms and allow students (participants) to attend in person where this is provided for in the course programme.

6.1.5. Video recordings of online classes (lectures) provided to the Customer as part of the course are stored on the Provider's cloud server for 6 (six) calendar months after the relevant class ends. After this period, recordings are automatically deleted without the possibility of recovery. The Customer is responsible for reviewing the materials in good time.

6.2. The Provider is entitled to:

6.2.1. Change the Online Course library, fees and terms of this Public Offer without prior agreement with the Customer.

6.2.2. Add the Customer's email address supplied at registration to its mailing list.

6.2.3. Terminate the Customer's studies at its own discretion, without a right of appeal or refund of the Online Course fee, if the Customer's actions or circumstances created by them threaten or may in future threaten the confidentiality of Online Course materials, disrupt the learning process or harm the Provider's business reputation.

6.3. The Customer undertakes to:

6.3.1. Comply with all rules for receiving the Services established by the Provider in this Offer.

6.3.2. Neither distribute nor expose to possible distribution the informational materials received during provision of the Services, and not record them on audio and/or video media for distribution. If the Customer permits such information to be distributed, they shall be liable to the Provider for losses resulting from the distribution, including lost profits, in the amount specified in clause 8.2 of this Agreement.

6.4. The Customer is entitled to:

6.4.1. Unsubscribe from emails sent by the Provider by following the link in the email.

6.4.2. Cancel the Services and request a refund in the manner and on the terms set out in clause 5.5 and Section 9 of this Agreement.

6.4.3. Exercise the right to pause studies in the manner provided for in clause 4.7 of this Agreement.

7. TERM AND AMENDMENTS TO THE OFFER

7.1. This Offer takes effect when the Customer accepts the Offer and remains in force until the Parties have fully performed their obligations.

7.2. The Customer agrees and acknowledges that amendments to the Offer also amend the Offer Agreement concluded and in force between the Customer and the Provider, and that these amendments take effect upon publication on the Provider's website.

8. LIABILITY OF THE PARTIES

8.1. The Parties are liable for failure to perform or improper performance of their obligations under this Offer in accordance with the applicable laws of Ukraine.

8.2. For a breach of clause 6.3.2, the Customer shall pay a penalty equal to 200 % of the full course fee.

Payment of the penalty does not release the Customer from the obligation to compensate the Provider for losses (direct losses and lost profits) caused by distribution of the content.

8.3. All disputes and disagreements arising from or in connection with this Offer shall be resolved through negotiations between the Parties. If no agreement can be reached through negotiations, the Parties shall apply to the court at the place where the Provider supplies the services.

8.4. The Provider is released from liability for a breach of the Offer Agreement if the breach is caused by circumstances beyond its control (force majeure).

8.5. Payment under this Offer constitutes agreement to all the terms (clauses) set out above.

9. SERVICE CANCELLATION POLICY

9.1. After placing and paying for an order, the Customer is entitled to cancel the Services and request a refund on the terms set out in this Agreement. If the Customer has already begun using the Services (has obtained access to one or more classes in the programme or their recordings) during the cancellation period, the Provider shall deduct from the payment the value of Services actually provided by the time the refund request is received.

9.2. To cancel the Services and arrange a refund, the Customer shall send a written request to the Provider's official email address (support@dogschool.od.ua) or through another direct text communication channel (messenger) previously used for official communication with the Provider's representative. To arrange the refund, the Customer undertakes to provide the Provider with: the full name and email address given when placing the order; the name of the Service; the order date; and the reasons for cancelling the Services. The Customer understands that, if the required information is not supplied, the Provider may refuse a refund and decline to consider the request.

9.3. If the Customer submits a refund request within the prescribed period, the Provider shall refund the funds within 14 (fourteen) days of receiving the request. The Provider shall use the same payment method the Customer used to pay for the Services. The Provider shall deduct from the refund all bank and payment charges associated with the refund transaction. If the Customer did not use the Services (did not participate in an event or view available classes) through no fault of the Provider, or cancelled use of the Services outside the prescribed periods or procedure, the Provider shall not reimburse the cost of those Services.

9.4. If the Services have been supplied in full before the end of the cancellation period and/or at the time the refund request is received (for example, the Customer has already received access to all lessons and materials), no refund shall be made. No refund shall be made if the refund request is received outside the prescribed periods.

10. RIGHT TO USE CONTENT

10.1. Depending on the service package ordered, the Customer receives access to certain content (informational and educational materials), the copyright and related rights in which are protected and belong to the Provider regardless of registration or the territory in which they apply. The Provider grants the Customer a non-exclusive, non-transferable right (limited licence) to use the content for personal purposes on the terms of this Agreement throughout the service period, unless the service package terms provide otherwise.

10.2. The Customer is advised that recording video of information on a computer screen, the Provider's classes or online broadcasts, and photographing or making audio or video recordings of live events (seminars, workshops and presentations) are strictly prohibited. If this requirement is breached, the Provider may block the Customer's account and discontinue the Services without refunding the tuition fee. The amount paid by the Customer shall be retained by the Provider as a penalty for a serious breach of the Agreement.

11. WARRANTIES

11.1. The Provider gives no guarantee that use of its Services will deliver the Customer's expected result: the Provider cannot promise the Customer success. Specific learning outcomes depend on many factors outside the Provider's control (for example, the Customer's individual learning abilities and conscientious completion of homework and the Provider's recommendations). Results may therefore differ considerably between clients even when they use the same services.

11.2. The Customer understands that disagreement with the Provider's views, methods or course content is not in itself grounds for a refund. However, to enable the Customer to make an informed decision about whether the course meets their expectations, they are entitled to a full refund for any reason within the first 14 days of study, as provided in clause 5.5.1.a of this Agreement.